Before sending your drone for service
Prepare the symptoms, device details and a list of equipment being handed over.
Describe the symptoms
Record when the fault began, any crash or liquid exposure, and app error messages. Explain unusual gimbal movement, loss of connection or charging problems.
Avoid making the damage worse
Do not repeatedly attempt flights with visibly damaged equipment or force parts apart. Get suitable technical advice for swollen batteries or electronics exposed to liquid.
Prepare your information and equipment
Back up important photos and footage. List the drone, controller, batteries and chargers you are handing over. Do not assume you need to share personal account passwords; discuss any necessary access first.
Agree the work and cost
Ask whether diagnosis has a charge, what work or parts are proposed, and the estimated cost. Approve the work before it starts. At handover, ask what was checked and which follow-up terms apply.